Privacy Policy
Privacy Policy
Last updated: 2026-05-22
Who We Are
This website is operated by JetStream FS.
Our website address is:
What Personal Data We Collect and Why We Collect It
We collect personal data only when it is necessary to operate our website, provide our products and services, process orders, manage user accounts, provide downloads, validate licenses, provide support, improve security, and comply with legal or administrative requirements.
Depending on how you use the website, we may collect information such as your name, email address, billing details, order history, license information, account details, IP address, browser information, support messages, screenshots, logs, system information, and any information you voluntarily provide.
Comments
When visitors leave comments on the site, we collect the information shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection and website security.
An anonymized string created from your email address, also known as a hash, may be provided to the Gravatar service to determine whether you are using it. The Gravatar privacy policy is available at:
https://automattic.com/privacy/
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images that include embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images uploaded to the site.
Support Requests
JetStream FS provides customer support primarily through our official Discord community.
When you contact us through Discord or another support channel we make available, we may receive information you choose to provide, such as your Discord username, email address, order details, product information, screenshots, logs, system information, and the contents of your support request.
We use this information to verify purchases, provide technical support, investigate product issues, improve our products and services, and maintain the security and integrity of our software.
Please avoid sharing sensitive personal information in public Discord channels. If private information is needed to resolve a support issue, we may ask you to provide it through a private message or another appropriate support method.
Orders, Accounts, and Licenses
If you purchase products from JetStream FS, we collect and store information required to process your order and provide access to your downloads, licenses, updates, and support.
This may include your name, email address, billing information, order history, product access, license keys, activation records, and related account information.
Payment details are processed by third-party payment providers. JetStream FS does not store full payment card details on this website.
Cookies
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These cookies are for your convenience so you do not have to fill in your details again when leaving another comment. These cookies may last for one year.
If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we set cookies to save your login information and account session. Login cookies typically last for two days. If you select “Remember Me,” your login may persist for up to two weeks. If you log out of your account, login cookies are removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Embedded Content From Other Websites
Pages or articles on this website may include embedded content such as videos, images, maps, social media posts, or external articles.
Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to those websites.
Analytics
We may use analytics tools to understand how visitors use our website, improve performance, identify technical issues, and improve our products and services.
Analytics data may include information such as pages visited, browser type, device type, approximate location, referral source, and interactions with the website.
Who We Share Your Data With
We do not sell your personal data.
We may share limited information with trusted third-party service providers when necessary to operate the website, process payments, provide downloads, manage licenses, send emails, prevent spam, protect the website, or provide customer support.
These providers may include payment processors, hosting providers, email delivery services, analytics providers, spam protection services, licensing systems, Discord-based support tools, e-commerce tools, and security services.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For registered users, we store the personal information provided in the user profile. Users can view, edit, or delete certain personal information at any time, except they cannot change their username. Website administrators can also view and edit that information.
Order, license, and transaction records may be retained for as long as necessary to provide downloads, support, license validation, accounting records, security records, and legal or administrative compliance.
Support messages may be retained for as long as necessary to resolve issues, maintain customer service history, and improve our products.
What Rights You Have Over Your Data
If you have an account on this website, have placed an order, or have left comments, you may request an exported file of the personal data we hold about you, including data you have provided to us.
You may also request that we erase personal data we hold about you. This does not include data we are required to keep for administrative, legal, security, accounting, licensing, or support purposes.
To make a data request, contact us through the official support channels provided on this website.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Order, account, email, analytics, licensing, Discord support, and support-related data may be processed by third-party services used to operate the website and provide JetStream FS products and services.
How We Protect Your Data
We take reasonable technical and administrative measures to protect user data, including access controls, secure login systems, software updates, website security tools, and limited access to administrative systems.
However, no website or online service can guarantee absolute security. Users are responsible for keeping their account credentials secure.
Data Breach Procedures
If we become aware of a security incident involving personal data, we will investigate the issue and take appropriate steps to reduce risk, secure affected systems, and notify affected users or authorities when required.
Third-Party Services
Our website and support process may use third-party services for payment processing, email delivery, analytics, spam prevention, licensing, downloads, Discord-based support, embedded media, and security.
These third-party services may process data according to their own privacy policies and terms.
Automated Decision-Making and Profiling
We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.
Some automated systems may be used for website security, spam prevention, fraud prevention, license validation, or account protection.
Contact Information
For privacy-related questions, data requests, or customer support, please contact JetStream FS through the official support channels provided on this website, including our official Discord community.